Shipping and Returns
Shipping charges are payable by the user and the system will calculate these automatically based on the weight of the items ordered.
Delivery times will vary according to the availability of the purchased product (e.g. whether the manufacturer has stock available) and the chosen delivery method.
Teatro Fragranze Uniche utilises a circuit of approved couriers/carriers offering the best possible value for the destination in question: this means we can offer our customers a quality service at competitive prices.
When goods are not delivered because the user has provided the wrong address, have remained unclaimed at the courier/carrier’s warehouse and/or in any event for reasons attributable to the user’s behaviour, a new shipment will ONLY be possible if paid for in advance in the manner specified by Teatro Fragranze Uniche.
Delivery of the goods
Upon taking delivery of the goods the user is required to check:
- that the number of packages delivered matches that stated on the waybill/docket;
- that the packaging is intact and no tampering, including of the packaging bands, has occurred.
In the event of tampering and/or breakage, the user should immediately complain about shipment and/or delivery using the document received from the courier or other parcel delivery service and write “ACCEPTED SUBJECT TO FULL INSPECTION OF GOODS DUE TO ....." (state the reason). The user should then provide details of any damages within 3 days of receiving the goods according to the procedure specified by the delivery company.
The cooling-off period is currently regulated by section 64 of the Consumer Code as amended by Legislative Decree No. 21 dated 21st February 2014.The User classed as a Consumer in accordance with clause 3.2 is entitled to cancel the agreement for any reason without penalty within 14 working days and without incurring costs other than those specified by section 56, subsection 2, and section 57 therein. Please click the following link for full text of the Consumer Code (last amended on 16th September 2015) http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf. NB The cooling-off period does not apply to persons who are VAT registered.
Returns and Refunds
Goods should be returned to Teatro Fragranze Uniche srl by the deadline specified under clause 14 along with the received authorisation form. Without prejudice to any repair costs for damage noted to the original packaging, within 14 days of receiving the goods through the returns procedure Teatro Fragranze Uniche srl will arrange to refund the user the full amount charged to his/her credit card or paid by bank transfer. In the latter case, the User shall promptly arrange to supply details of the bank account to which the refund is to be made (Customer IBAN).